Terms and Conditions

Please read these terms and conditions carefully before using the services provided by Abi’s Sleep Story ("the Company", "we", "us", "our" or “paediatric sleep practitioner”).

By accessing or using the services of Abi’s Sleep Story, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the services.

Consultation Services:

  1. Abi’s Sleep Story provides paediatric sleep consultation services to assist with sleep-related issues in infants and children.

  2. Consultations are conducted by certified paediatric sleep practitioner, and registered children’s nurse, with expertise in child sleep, health, and development.

  3. Consultations may be conducted in person, over the phone, or via video conferencing as agreed upon between the client and the consultant.

  4. Follow up consultations are conducted via video conferencing. Any email communication will be answered within 24 hours of the clients email.

Client Responsibilities:

  1. Clients are responsible for providing accurate and honest information about their child's sleep habits, medical history, and any relevant factors that may impact sleep.

  2. Clients are responsible for implementing the recommendations provided by the sleep practitioner in a timely and consistent manner as set out in the sleep plan provided.

  3. Clients understand that success in improving their child's sleep is dependent on their commitment to following the sleep practitioner’s advice and sleep plan.

Fees and Payment:

  1. Consultation fees are outlined in the packages on the website and agreed upon before the commencement of services.

  2. Once package has been agreed, then an invoice document will be sent via email to the client. Payment is due in full, 48 hours prior to the time of the consultation.

  3. Additional fees may apply for follow-up consultations or ongoing support services as needed outside of original package, this will be communicated to the client in advance.

Cancellation and Rescheduling:

  1. Clients must provide at least 24 hours' notice for any cancellations or rescheduling of appointments.

  2. Failure to provide sufficient notice may result in a forfeiture of the consultation fee.

  3. Abi’s Sleep Story reserves the right to reschedule or cancel appointments due to unforeseen circumstances, in which case the client will be notified as soon as possible.

Confidentiality:

  1. Abi’s Sleep Story respects the privacy and confidentiality of its clients and their personal information.

  2. All information shared during consultations will be kept confidential unless explicit permission is granted by the client to share information with third parties. (see more in our GDPR Policy)

  3. Exceptions to confidentiality may apply in cases where there are concerns for the safety and well-being of the child or others.

Disclaimer:

  1. The information and advice provided by Sleep practitioner are based on best practices and current evidence and knowledge in paediatric sleep science and care.

  2. Abi’s Sleep Story cannot guarantee specific outcomes or results from its consultation services, as individual responses to sleep interventions may vary.

  3. The Paediatric sleep practitioner can offer sign posting for medical services. The sleep practitioner always recommends consulting with a qualified healthcare professional (eg GP, Paediatrician or Health Visitor) for any medical concerns before implementing the sleep plan.

  4. The Paediatric Sleep Practitioner is also a qualified and registered children’s nurse. Continuously abiding by the NMC code of conduct and following guidelines from the Lullaby Trust, when working as a certified paediatric sleep practitioner.

Changes to Terms:

  1. Abi’s Sleep Story reserves the right to update or modify these Terms and Conditions at any time without prior notice.

  2. Continued use of the services after any changes to the Terms constitutes acceptance of those changes.

  3. Last updated: 2nd of Aril 2024

By engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions or concerns, please contact us at abi@sleep-story.co.uk

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